Refund policy

Refund Policy

Last updated: [Insert Date]

Thank you for shopping with https://www.kartitaro.eu. We want you to be completely satisfied with your purchase.
If for any reason you are not happy with your order, we’re here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it

  • Be in the original packaging

  • Include the receipt or proof of purchase

Certain types of goods are non-returnable, such as:

  • Perishable goods (e.g., food, flowers, newspapers)

  • Intimate or sanitary goods

  • Gift cards or downloadable software products

  • Health and personal care items (for hygiene reasons)

To start a return, please contact us at [your email address].
If your return is accepted, we’ll provide instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.

Refunds

Once your return is received and inspected, we will notify you by email.
If approved, your refund will be processed automatically to your original payment method within 5–10 business days.
Please note that it may take additional time for your bank or credit card company to process and post the refund.

Exchanges

We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please email us at [your email address].

Shipping Returns

You will be responsible for paying the shipping costs for returning your item unless the return is due to our error or a defective product.
Shipping costs are non-refundable.

Exceptions / Non-returnable Items

Certain items cannot be returned or refunded:

  • Sale or clearance items

  • Customized or personalized products

  • Opened or used cosmetics or skincare items (for hygiene reasons)

Need Help?

If you have any questions about returns, exchanges, or refunds, contact our support team at:
📧 Divinarataro@gmail.com